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Don’t miss on this exciting upcoming AMA with Benchling’s Chief Product Officer, Shawna Wolverton. Shawna will share more about our new ‘Ideas Portal,’ which invites Benchling customers to share product feedback and ideas.

Before opening it for audience Q&A, Shawna will share a bit more on:

  • Her experience and lessons learned from involvement in past ideas portals at Salesforce and Zendesk
  • What you can expect from her team in terms of reviewing and responding to your ideas
  • Early observations from the ideas submitted so far to Benchling’s ideas portal

Sign up today to join the conversation and be sure to come with your questions for Shawna! You can also pre-submit your questions below to ensure they’re prioritized in the discussion. Let us know, what questions do you have for Shawna about Benchling’s new ideas portal?

Note: Since the ideas portal is only available to Benchling customers, the event is limited to customers.

Some questions:

  • Where in the priority list does enhancing the developer tools fall?
    • In the context of new features for Benchling how much effort is dedicated to building out the API/SDK? 
  • Benchling wants to keep a lot of its internal tools...internal. For example, it’d be great if tenant admins could perform migrations of objects across environments, create their own calculated fields - why are tools and options like these not exposed to admins?
  • Benchling has “click paths", for users to memorize
    • Are click paths okay? If so, what’s the maximum number of acceptable clicks to accomplish a low-complexity action? medium? high?
      • How are Benchling admins meant to address click paths?
    • For future development, are click paths an expected feature?
  • What criteria is used to determine if a new product is “good”?
    • What type of labs(s) are you using?
    • Does “how do we automate the usage of this product/feature” get considered during its development? 
    • When is a product ready for release? 

It would be nice to have visibility to the requested features, their priority, and estimated availability. Similar to an Agile backlog list.

Currently Benchling has excellent features to replace paper notebooks, however, the user experience is still analogous to paper. Data are manually copied and pasted in, analysis is done offline in third party software, the experiment entries are linkable, but their data are not shareable. To create a technical report, the experience is similar in labor to using paper notebooks. Question is: when on Benchling’s development roadmap will a more all encompassing lab tool be available to fully utilize the advantages of digital data. 

Thanks so much for the great questions, @rooshabh & @gwoo! Excited to see you both at the AMA on Thursday.

For others just finding this article, there will be an AMA with Benchling’s Chief Product Officer, Shawna Wolverton this Thursday 8/29 from 8:30 - 9:15am PT. Shawna will share more about our new ‘Ideas Portal,’ which invites Benchling customers to share product feedback and ideas. Sign up today to join the conversation and be sure to come with your questions for Shawna! 

Where can we find the recording of the AMA?

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