Getting started in the community

Learn how to use the community

  • 9 Topics
  • 5 Replies

9 Topics

ellie.scholz
Community Moderator
ellie.scholzCommunity Moderator
published in Getting started in the community

Community FAQF.A.Q.

Title: Community FAQAuthor: Ellie StuvlandPublication date: Jul 10, 2023 Hey there, Benchling Community! We’ve tried to anticipate some questions you might be asking yourself as you dive into the Benchling Community for the first time (check ‘em out below) but we could use your help building this out further. Have a question you think others might have too? Help us expand this FAQ by commenting below with your questions. We’ll review these questions and add responses over time.++++ Do I have to be a paying Benchling customer to access the online community?For the time being, the community is focused on paying customers. We’re evaluating new use cases on a regular basis and are looking into expanding to academics and partners next year. If you’re not a Benchling customer, you’ll still be able to join the community but you’ll notice you do not have access to much of the functionality described in our getting started article. This is because functionality like our ideas portal and discuss

4490
ellie.scholz
Community Moderator
9 months ago
ellie.scholz
Community Moderator
ellie.scholzCommunity Moderator
published in Getting started in the community

New to the Community? Here's everything you need to know to get started!F.A.Q.

Hey Benchling Community!We heard your feedback – you’re craving connection to like-minded Benchling users! That’s why we launched the Benchling online Community to bring users together to learn, share and grow.  We hope this is a place where you all can collaborate, support each other, get inspired, and learn some new tips/tricks along the way.Here you’ll find peers from your industry who can help share knowledge and expertise, give guidance on best practices and pass along lessons learned for those of you who are just getting started.I’m new here! Where should I start? Read the Community Guidelines before you start contributing to forums, and follow them. Our goal is to ensure this is a trusted environment for everyone to get answers, share ideas, collaborate, and learn best practices. 😎 Set up your profile. Everybody likes to know who they are speaking to. By adding more information to your profile, you are more likely to receive better and quicker replies from other users. 👋 Intro

3790
ellie.scholz
Community Moderator
9 months ago
ShawnaWolverton
Benchling Employee
ShawnaWolvertonBenchling Employee
published in Getting started in the community

Hello from Benchling’s chief product officer, Shawna Wolverton 👋Article

Hi Benchling Community! My name is Shawna Wolverton, and I’m the Chief Product Officer here at Benchling. I joined Benchling in June 2022 to bring my experience in building SaaS products at companies like Salesforce and Zendesk to help make science better, faster, and more efficient.I’m passionate about putting customers at the center of our product strategy. Doing this requires developing deep, deep empathy and opening up good communication channels, which is why I’m thrilled we’ve launched the Benchling Community to hear directly from users like you!In the Benchling Community, you’ll find a few places to interact with our team, learn about our product strategy and – most importantly – make your voice heard.💡 Ideas Portal Your go to place to share ideas and help us build better products. A few call outs before you dive in:Take a few minutes to read how we’ll review & respond to your ideas and how to write a great idea. These are your go to resources to understand how our process

1820
ShawnaWolverton
Benchling Employee
9 months ago
ellie.scholz
Community Moderator
ellie.scholzCommunity Moderator
published in Getting started in the community

Benchling Community GuidelinesArticle

BENCHLING COMMUNITY GUIDELINESThe Community provides a trusted environment for our customers and partners to get answers, share ideas, collaborate, and learn best practices. This is a community designed to help make our customers more successful using Benchling. The minute one of our customers enters the Community, they are gaining access to a network of their peers who they can connect with to learn and share insights!In this document, we outline our participation guidelines for the Benchling Community to help ensure it remains a trusted, positive and productive environment for all. This document is a guide to help customers, partners and Benchling employees understand what’s inbounds, out of bounds, and who to escalate things to, if a situation warrants it.  YOUR PARTICIPATION IN THE COMMUNITYBe honest and transparent. We ask that you participate in the Community as yourself, not with a pseudonym or anonymously. This is an enterprise business community in which we encourage our membe

1990
ellie.scholz
Community Moderator
10 months ago
sajith
Benchling Employee
sajithBenchling Employee
published in Getting started in the community

Welcome to Benchling’s online communityArticle

Hello Benchling Community!I’ve always been inspired by the collaboration, learning, and sharing that happens when we bring our customers together, so I am delighted to welcome you to Benchling’s new online community.You can read more about the vision for the online community and how we built it with the help of our customers in my post on Benchling’s blog.You can expect me to pop into the community in the future to see how it’s going, share company updates, and invite you to events with our team. I also hope to see you at Benchtalk 2023, our biggest community event of the year. If you haven’t already registered, be sure to sign up for the event closest to you.We’re excited to hear what you think about the online community!Best,Saji 

2070
sajith
Benchling Employee
8 months ago
ianfischer
Benchling Employee
ianfischerBenchling Employee
published in Getting started in the community

How to write a great ideaArticle

Hello, Benchling Community!Here in the online community, we invite you to help us build the best products by sharing your ideas for improvements, new features & more!Consider this your guide for how to submit a killer idea and increase your chances of seeing it on our future roadmap.Before you submit an idea, there’s one important question to ask yourself: Is this a new idea?Always check the ideas portal first to see if a similar idea already exists. It’s always better to upvote and comment on an existing idea vs. create a new, duplicative one. Why? Because upvotes are a key piece to getting the Benchling product team to review and respond to your ideas.So, you’ve checked and it looks like you have a new idea? Awesome - we’re excited to hear it. Check out these tips & tricks for writing a great idea 💯✅  DO ✨ Use a clear title that accurately summarizes your request. ✨ Explain your idea fully and clearly, add as many details as possible. Key questions to answer include:What is

2522
ellie.scholz
Community Moderator
9 months ago
Mike Taylor
Benchling Employee
Mike TaylorBenchling Employee
published in Getting started in the community

How we’ll review & respond to your ideasArticle

Hey, Benchling Community!Mike Taylor here – Head of Product Operations at Benchling. If you read our Chief Product Officer’s – Shawna Wolverton’s – message to the community, you know that customers are at the center of our strategy.Building empathy for your work, understanding your pain points and hearing how we can make your work easier is critical to our success as a product team so we really appreciate your willingness to share your ideas with us! If you’re taking the time to share an idea with us, you probably want to know the answer to some key questions upfront:Who will review my idea? When can I expect to hear feedback from the Benchling Product team on my idea? How will I know if my idea is selected and if it’s selected, how quickly will it be implemented?All great questions I hope to answer for you in this article. Our goal is transparency so if anything isn’t clear – let us know.One caveat to call out upfront – our process will likely change over time. Like Shawna said, this

3190
Mike Taylor
Benchling Employee
9 months ago
ellie.scholz
Community Moderator
ellie.scholzCommunity Moderator
published in Getting started in the community

New to the Community? Introduce yourself!

Hey there!Welcome to the Benchling Community. We’re so excited you’re here.I’m Ellie Stuvland – one of the community managers at Benchling. We’re all about building connections and fostering collaboration, so we’d love it if you took a moment to introduce yourself. I’ll start us off – a bit about me below.Born and raised just south of Minneapolis, Minnesota 🌲 Left the cold winters in search of sunshine and landed in Santa Barbara 🌤 where I live with my partner and 3 year old Australian Shepherd, Pickle 🐶. We’re expecting our first child this fall (new parent tips, welcomed!) so I’ll be quiet around here come October but – don’t worry, my amazing teammates will keep the fun going. Now it’s your turn 😉 reply below to introduce yourself to the community! Looking forward to meeting you all. - Ellie 

2673
D
1 month ago
M
Benchling Employee
matt.wolfordBenchling Employee
published in Getting started in the community

Should I contact Support or ask the Benchling Community?F.A.Q.

Hey Benchling Community, We’re excited to have a new space online for you all to connect, share knowledge & get support from your peers. You’ll also see Benchling employees (you can call us Benchlings 😉) participating in community discussions on occasion so you might be wondering,  “Is this the new place I go for all my support questions?” The short answer is, no. Our Benchling Help Center is still the best place to go for official, in-depth support content and help from our professional support team.Think of the Benchling Community as your ‘phone a friend’ 📞 option. Your peers can help provide great advice based on their own experiences and lessons learned but if you’re looking for official support, please contact us Benchling Support through the Benchling Help Center or in-app chat on your Benchling tenant.It’s hard to think of every scenario where you might need help, but here are a few examples of when you might reach out to the Community vs. Support to get your wheels turnin

1710
M
Benchling Employee
9 months ago
Terms & ConditionsCookie settings