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Melissa DiTucci
Community Moderator
Melissa DiTucciCommunity Moderator
posted in General announcements 📣

December Community Update

📣❗Happy Friday everyone! Coming at you with a few announcements and updates to keep everyone in the loop! 👯 In-person workshops coming to San Francisco - we’re holding a Benchling afternoon on January 18th  for our users to get together & level up their skills. Come hang out with myself, @maryann22 , and some of our Benchling expert friends! Workshops are posted on our Events page–register now because space is limited! Our three workshop topics are:  Getting started with Benchling  Master Sample Tracking with Benchling Build an App!   ⏪ In case you missed our AMA with @Kyle and @salil last week, I posted an article with the highlights! Check it out: Recapping our AMA with the Notebook Team   🏷 Our swag store is live! Now you can purchase you very own Benchling apparel and accessories for all occasions. Pinned on our Navigation Bar for easy access.    📄 Our Technical Solutions Architecture (TSA) team has been working hard to build out documentation and examples on popular in

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Melissa DiTucci
Community Moderator
8 hours ago
maryann22
Community Moderator
maryann22Community Moderator
published in General announcements 📣

Win a Limited-Edition Holiday Ugly Sweater 🎁 – Here's How!

Thanks to the community on voting for your favorite holiday ugly sweater. Now here are the details on how to actually get one of our exclusive 2023 ugly sweaters! ✨Winning DesignThe rules are simple to qualify, you must:1) Comment on this post on why you are thankful for the Benchling community2) Tag at least one person from your company in your post3) Add a photo to your profile (if you haven’t already)IMPORTANT: You must complete all steps to be entered into the raffle by Dec 15th! We will be giving away a total of 20 limited-edition Benchling holiday ugly sweaters 🤗 We can’t wait to see all of your pics wearing your ugly sweater! Happy Holidays 🎄

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joshua.lerman
10 hours ago
maryann22
Community Moderator
maryann22Community Moderator
published in General announcements 📣

🎉 Help Us Choose the Ultimate Holiday Ugly Sweater Design!Poll

Hey Benchling Community! 🌟Get ready for some festive fun! 🎅 We're on a mission to create the ultimate holiday ugly sweater, and we need YOUR help to pick the winning design! 🎨 Cast your vote by November 17th and be part of the holiday magic. 🗳️✨But wait, there's more! Stay tuned for details on how YOU can snag one of these fabulous sweaters because, trust us, you'll want to be rocking this holiday season in style! 🤩🎄Spread the word, spread the cheer, and let the holiday festivities begin! 🎉🎁Stay tuned for more updates! Design 1Design 2Design 3Design 4 

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maryann22
Community Moderator
18 days ago
jessiebeck
Benchling Employee
jessiebeckBenchling Employee
published in General announcements 📣

Help Us Help You: Tips from Benchling Support

When you need to reach out to Benchling Support, here are some things you can do to help the support team get YOU the most timely resolution.TL;DR - Include the following when you reach out to Benchling Support:✨A detailed explanation and impact of the issue. 🖼️Any context if necessary (when in doubt, provide more context please🙏). 🖥️A screenshot or screen recording with exact steps recreating the issue. 🔗A link to the issue if applicable ❤️Kindness is always appreciated. 🪴Your feedback is valued and looked at by every support leader at Benchling. 📧Add support@benchling.com as a contact in your email system.Let’s say you have a question about a lookup table or get a red bubble error 🚫 ‘Please reach out to Benchling support.’ You click on that little messaging icon in the bottom right corner of your Benchling environment. A little blue bot pops up, you fill out some dropdowns, and proceed to explain the problem you’re encountering.Your question gets put into a queue that one of o

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jessiebeck
Benchling Employee
18 days ago
Melissa DiTucci
Community Moderator
Melissa DiTucciCommunity Moderator
posted in General announcements 📣

Product Response Recap 💡

Last week was our first quarterly product response week, where members of our product team responded to the submitted ideas that had surpassed 25 upvotes. We had 10 ideas that met this threshold. Thank you to all who voted and contributed to this initiative. We’ll plan to repeat this effort at the end of January. Thanks @reed​​, @Mike Taylor, @tara, @salil, @Kyle for your responses and participation in this initiative! As Shawna described in her AMA back in August, we have to say no to some ideas to be able to say yes to others and there will always be far more things we want to build than we can commit to. Having these ideas marked as “Not Planned” doesn’t mean they couldn’t be reconsidered in the future, and doesn’t mean we shouldn’t continue to show our support for features that would be impactful for you. I encourage everyone to continue sharing your use cases, adding details, and discussing the future of Benchling you want to see. 1 Under Construction3 Under Evaluation 6 Not plann

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Melissa DiTucci
Community Moderator
29 days ago
maryann22
Community Moderator
maryann22Community Moderator
published in General announcements 📣

Benchtalk Buzz

📢 Calling all Community Members! 🎉 Exciting times ahead! Benchtalk Boston (Sept 18-19) and Benchtalk London (24-25 Oct) are just around the corner, and you won't want to miss out. Here's why you should attend:🚀Top-notch Insights: Get ready to dive into cutting-edge industry insights, product updates, and sessions led by customers and Benchling experts that'll take your knowledge to the next level.🤝 Networking Opportunities: Benchtalk isn't just about learning – it's also a fantastic chance to connect with fellow Benchling enthusiasts. And guess what? You can start networking even before the event begins!🔗 Join the Online Group: Jump into our dedicated Benchtalk online group right here- Boston and London. Connect with other attendees, share your expectations, and make connections that'll enrich your conference experience.🎩 Win a Cool Prize: Have a shot at winning a limited edition bucket hat! Share what you're most excited about at Benchtalk in the group – 10 contributors will be

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maryann22
Community Moderator
3 months ago
ellie.scholz
Benchling Employee
ellie.scholzBenchling Employee
published in Getting started in the community

New to the Community? Introduce yourself!

Hey there!Welcome to the Benchling Community. We’re so excited you’re here.I’m Ellie Stuvland – one of the community managers at Benchling. We’re all about building connections and fostering collaboration, so we’d love it if you took a moment to introduce yourself. I’ll start us off – a bit about me below.Born and raised just south of Minneapolis, Minnesota 🌲 Left the cold winters in search of sunshine and landed in Santa Barbara 🌤 where I live with my partner and 3 year old Australian Shepherd, Pickle 🐶. We’re expecting our first child this fall (new parent tips, welcomed!) so I’ll be quiet around here come October but – don’t worry, my amazing teammates will keep the fun going. Now it’s your turn 😉 reply below to introduce yourself to the community! Looking forward to meeting you all. - Ellie 

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Melissa DiTucci
Community Moderator
3 months ago
sajith
Benchling Employee
sajithBenchling Employee
published in Getting started in the community

Welcome to Benchling’s online communityArticle

Hello Benchling Community!I’ve always been inspired by the collaboration, learning, and sharing that happens when we bring our customers together, so I am delighted to welcome you to Benchling’s new online community.You can read more about the vision for the online community and how we built it with the help of our customers in my post on Benchling’s blog.You can expect me to pop into the community in the future to see how it’s going, share company updates, and invite you to events with our team. I also hope to see you at Benchtalk 2023, our biggest community event of the year. If you haven’t already registered, be sure to sign up for the event closest to you.We’re excited to hear what you think about the online community!Best,Saji 

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sajith
Benchling Employee
3 months ago
ianfischer
Benchling Employee
ianfischerBenchling Employee
published in Getting started in the community

How to write a great ideaArticle

Hello, Benchling Community!Here in the online community, we invite you to help us build the best products by sharing your ideas for improvements, new features & more!Consider this your guide for how to submit a killer idea and increase your chances of seeing it on our future roadmap.Before you submit an idea, there’s one important question to ask yourself: Is this a new idea?Always check the ideas portal first to see if a similar idea already exists. It’s always better to upvote and comment on an existing idea vs. create a new, duplicative one. Why? Because upvotes are a key piece to getting the Benchling product team to review and respond to your ideas.So, you’ve checked and it looks like you have a new idea? Awesome - we’re excited to hear it. Check out these tips & tricks for writing a great idea 💯✅  DO ✨ Use a clear title that accurately summarizes your request. ✨ Explain your idea fully and clearly, add as many details as possible. Key questions to answer include:What is

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ellie.scholz
Benchling Employee
4 months ago
ellie.scholz
Benchling Employee
ellie.scholzBenchling Employee
published in Getting started in the community

Community FAQF.A.Q.

Title: Community FAQAuthor: Ellie StuvlandPublication date: Jul 10, 2023 Hey there, Benchling Community! We’ve tried to anticipate some questions you might be asking yourself as you dive into the Benchling Community for the first time (check ‘em out below) but we could use your help building this out further. Have a question you think others might have too? Help us expand this FAQ by commenting below with your questions. We’ll review these questions and add responses over time.++++ Do I have to be a paying Benchling customer to access the online community?For the time being, the community is focused on paying customers. We’re evaluating new use cases on a regular basis and are looking into expanding to academics and partners next year. If you’re not a Benchling customer, you’ll still be able to join the community but you’ll notice you do not have access to much of the functionality described in our getting started article. This is because functionality like our ideas portal and discuss

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ellie.scholz
Benchling Employee
4 months ago
ellie.scholz
Benchling Employee
ellie.scholzBenchling Employee
published in Getting started in the community

New to the Community? Here's everything you need to know to get started!F.A.Q.

Hey Benchling Community!We heard your feedback – you’re craving connection to like-minded Benchling users! That’s why we launched the Benchling online Community to bring users together to learn, share and grow.  We hope this is a place where you all can collaborate, support each other, get inspired, and learn some new tips/tricks along the way.Here you’ll find peers from your industry who can help share knowledge and expertise, give guidance on best practices and pass along lessons learned for those of you who are just getting started.I’m new here! Where should I start? Read the Community Guidelines before you start contributing to forums, and follow them. Our goal is to ensure this is a trusted environment for everyone to get answers, share ideas, collaborate, and learn best practices. 😎 Set up your profile. Everybody likes to know who they are speaking to. By adding more information to your profile, you are more likely to receive better and quicker replies from other users. 👋 Intro

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ellie.scholz
Benchling Employee
4 months ago
ShawnaWolverton
Benchling Employee
ShawnaWolvertonBenchling Employee
published in Getting started in the community

Hello from Benchling’s chief product officer, Shawna Wolverton 👋Article

Hi Benchling Community! My name is Shawna Wolverton, and I’m the Chief Product Officer here at Benchling. I joined Benchling in June 2022 to bring my experience in building SaaS products at companies like Salesforce and Zendesk to help make science better, faster, and more efficient.I’m passionate about putting customers at the center of our product strategy. Doing this requires developing deep, deep empathy and opening up good communication channels, which is why I’m thrilled we’ve launched the Benchling Community to hear directly from users like you!In the Benchling Community, you’ll find a few places to interact with our team, learn about our product strategy and – most importantly – make your voice heard.💡 Ideas Portal Your go to place to share ideas and help us build better products. A few call outs before you dive in:Take a few minutes to read how we’ll review & respond to your ideas and how to write a great idea. These are your go to resources to understand how our process

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ShawnaWolverton
Benchling Employee
4 months ago
Mike Taylor
Community Moderator
Mike TaylorCommunity Moderator
published in Getting started in the community

How we’ll review & respond to your ideasArticle

Hey, Benchling Community!Mike Taylor here – Head of Product Operations at Benchling. If you read our Chief Product Officer’s – Shawna Wolverton’s – message to the community, you know that customers are at the center of our strategy.Building empathy for your work, understanding your pain points and hearing how we can make your work easier is critical to our success as a product team so we really appreciate your willingness to share your ideas with us! If you’re taking the time to share an idea with us, you probably want to know the answer to some key questions upfront:Who will review my idea? When can I expect to hear feedback from the Benchling Product team on my idea? How will I know if my idea is selected and if it’s selected, how quickly will it be implemented?All great questions I hope to answer for you in this article. Our goal is transparency so if anything isn’t clear – let us know.One caveat to call out upfront – our process will likely change over time. Like Shawna said, this

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Mike Taylor
Community Moderator
4 months ago
M
Benchling Employee
matt.wolfordBenchling Employee
published in Getting started in the community

Should I contact Support or ask the Benchling Community?F.A.Q.

Hey Benchling Community, We’re excited to have a new space online for you all to connect, share knowledge & get support from your peers. You’ll also see Benchling employees (you can call us Benchlings 😉) participating in community discussions on occasion so you might be wondering,  “Is this the new place I go for all my support questions?” The short answer is, no. Our Benchling Help Center is still the best place to go for official, in-depth support content and help from our professional support team.Think of the Benchling Community as your ‘phone a friend’ 📞 option. Your peers can help provide great advice based on their own experiences and lessons learned but if you’re looking for official support, please contact us Benchling Support through the Benchling Help Center or in-app chat on your Benchling tenant.It’s hard to think of every scenario where you might need help, but here are a few examples of when you might reach out to the Community vs. Support to get your wheels turnin

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M
Benchling Employee
4 months ago
ellie.scholz
Benchling Employee
ellie.scholzBenchling Employee
published in Getting started in the community

Benchling Community GuidelinesArticle

BENCHLING COMMUNITY GUIDELINESThe Community provides a trusted environment for our customers and partners to get answers, share ideas, collaborate, and learn best practices. This is a community designed to help make our customers more successful using Benchling. The minute one of our customers enters the Community, they are gaining access to a network of their peers who they can connect with to learn and share insights!In this document, we outline our participation guidelines for the Benchling Community to help ensure it remains a trusted, positive and productive environment for all. This document is a guide to help customers, partners and Benchling employees understand what’s inbounds, out of bounds, and who to escalate things to, if a situation warrants it.  YOUR PARTICIPATION IN THE COMMUNITYBe honest and transparent. We ask that you participate in the Community as yourself, not with a pseudonym or anonymously. This is an enterprise business community in which we encourage our membe

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ellie.scholz
Benchling Employee
5 months ago
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